Primary Care Pavilion, Galveston - Patient Care at UTMB Health

Patients praise

• High quality of care when seen by doctors
• Helpful and kind staff reported by some patients
• Clean and well-facilitated environment with good patient amenities (e.g., parking, drop-off)
• Thoroughness of the medical staff during appointments

Common complaints

• Long wait times and difficulties with appointment scheduling and cancellations
• Concerns regarding staff professionalism, kindness, and communication, especially during urgent or stressful situations
• Frustration with administrative processes and follow-up communication