OSF Medical Group - Urology in Galesburg - OSF HealthCare
Urology • Galesburg, IL
Ratings by platform
- US News & World Report (Urologist Dr. Ralph Benejam): 5/5 (115 reviews)
- US News & World Report (Urologist Dr. Olufenwa Milhouse): 5/5 (200 reviews)
- BirdEye (OSF Medical Group: Urology): Not explicitly aggregated (2 reviews)
What patients say
Patients praise
- High quality of clinical care received once an appointment is successfully secured
- Instances of professional and efficient staff interactions reported by some patients
Common complaints
- Difficulty scheduling appointments, including reports of being given incorrect addresses or long wait times on the phone
- Communication issues, specifically regarding prescription refills and returning voicemails
- Frustrations with administrative processes and specimen collection procedures
- Concerns regarding perceived staff/physician competence and thoroughness in previous experiences
In patients' words
"Excellent care once you get in. 30-45 minutes on the phone for a simple question. They will screw up your medical tests, mismanage you appointments and act like they are doing you a favor when they talk to you."
— BirdEye review"The person on the phone told me that they have a problem with the scheduling team, giving out the wrong address for appointments regularly."
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