Oral Surgery in Galesburg, IL - Aspen Dental
Surgery • Galesburg, IL
Ratings by platform
- Birdeye: 4.0/5 stars (609 reviews)
- Aspen Dental Official Site: 4.07/5 stars (Not explicitly stated total count in source)
What patients say
Patients praise
- Friendly, caring, and professional staff reported by some patients
- Satisfactory clinical outcomes for services like dental cleanings, extractions, and partial dentures
- Convenient access to emergency services and availability of appointments
- Patients appreciated thorough treatment planning and educational explanations
Common complaints
- Customer service issues, including poor communication regarding appointments and repairs
- Concerns regarding billing practices, transparency of costs, and alleged false advertising of discounts
- Frustrations with administrative processes, such as lost records or unexpected appointment structures
- Mixed experiences with staff professionalism and management responsiveness
In patients' words
"Aspen Dental's processes are very frustrating... I have insurance and they made me pay before I had a procedure done. I never saw a breakdown of what my insurance covered and have no idea if I paid too much."
— LocalityBiz review"From the moment arrived I was treated very kindly. Taylor greeted me and quickly got me checked in, and even calmed my "nerves". My wait time was short, and I quickly saw the Dr."
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