OSF Medical Group - Pediatrics in Galesburg - OSF HealthCare
Pediatrics • Galesburg, IL
Ratings by platform
- Birdeye (aggregating Google reviews): 3.2/5 stars (53 reviews)
What patients say
Patients praise
- Some patients report efficient, professional staff experiences
- Instances of medical staff being knowledgeable and taking symptoms seriously
Common complaints
- Difficulty scheduling appointments and administrative errors (e.g., wrong addresses given, appointment cancellations/missed notifications)
- Long wait times in clinic and emergency room settings
- Concerns regarding communication with staff and lack of responsiveness
- Negative perceptions of staff compassion, professionalism, and dismissiveness
- Facility cleanliness and hygiene concerns
In patients' words
"I was given the address... verbally through two different phone calls. When I showed up... I was told that I had the wrong address. ... The person on the phone told me that they have a problem with the scheduling team, giving out the wrong address for appointments regularly."
— LocalityBiz Review"The ER is clearly operating with dangerously low staffing ratios... The bathrooms were filthy, the patient rooms were dirty, and the entire ER felt neglected and poorly managed."
— LocalityBiz Review"Staff are really nice and professional. Check-in is a breeze, and they are very quick in getting people in and out."
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