Medical Associates Clinic - Galena,IL
Mental Health Clinic • Galena, IL
Ratings by platform
- Official Clinic Profile (Dr. Mary Koenigs): 5.0 / 5 stars (357 reviews)
- Official Clinic Profile (Dr. Maria Hernandez): 4.9 / 5 stars (330 reviews)
What patients say
Patients praise
- High ratings for individual providers (e.g., Dr. Koenigs, Dr. Hernandez)
- Patients praising accessibility and timely care for acute issues
- Appreciation for knowledgeable and attentive staff and doctors
Common complaints
- Complaints regarding billing transparency and surprise medical bills
- Reports of poor customer service and communication issues
- Specific allegations regarding quality of care and clinic management policies
- Frustration with facility signage regarding hours of operation
In patients' words
"Dr. Vandigo is without a doubt the best doctor we have ever dealt with! He is very caring and knowledgeable. He takes the time to listen to your concerns."
— Patient review on LocalityBiz"They do not disclose when something will cost you. Then you get surprised by the bill. Bad customer service."
— Patient review on Yelp
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