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Medical Associates Clinic

Mental Health Clinic • Galena, IL

What patients say

Patients praise

  • High ratings for individual providers (e.g., Dr. Koenigs, Dr. Hernandez)
  • Patients praising accessibility and timely care for acute issues
  • Appreciation for knowledgeable and attentive staff and doctors

Common complaints

  • Complaints regarding billing transparency and surprise medical bills
  • Reports of poor customer service and communication issues
  • Frustration with facility signage regarding hours of operation

In patients' words

"Dr. Vandigo is without a doubt the best doctor we have ever dealt with! He is very caring and knowledgeable. He takes the time to listen to your concerns."

— Patient review on LocalityBiz

"They do not disclose when something will cost you. Then you get surprised by the bill. Bad customer service."

— Patient review on Yelp

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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