NGPG Family Medicine
Primary Care / Family Medicine • Gainesville, GA
What patients say
Patients praise
- Many individual physicians and nurse practitioners receive high ratings and positive feedback for being caring, knowledgeable, attentive, and thorough
- Patients often feel well-listened to and supported by their specific providers
- Some patients report excellent service, timeliness, and ease of understanding instructions for follow-up
Common complaints
- Frustrations with front desk staff, including reports of being rude, dismissive, or unprofessional
- Difficulty scheduling appointments, including long wait times for availability and challenges securing same-day appointments
- Long wait times in the office before being seen by a provider
- Administrative issues, such as failure to send orders, forward test results, or manage prior authorizations effectively
- Billing concerns, including reports of unexpected charges or coding errors
In patients' words
"Alison actually listened and provided suggestions on healthcare options I didn't even know were available. She made me feel seen and like I was an important patient..."
— Patient review for Alison Chwalibog, FNP"I’ve been satisfied with the healthcare services that I received... but I can’t say the same for the front desk staff. More than one person has been rude, or dismissive and disrespectful."
— Patient review for NGPG Toccoa Clinic Family Medicine"While I deeply respect Dr. Schutte, the logistical challenges have led me to seek care elsewhere."
— Patient review for NGPG BufordMore clinics in Gainesville
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