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NGPG Interventional Pain Medicine & Spine Care

Pain Management • Gainesville, GA

What patients say

Patients praise

  • Compassionate and friendly staff interactions
  • Physicians described as knowledgeable and good listeners
  • Effective pain relief treatments including injections and non-surgical interventions
  • Clear explanations of procedures and treatment options

Common complaints

  • Long wait times for appointments or phone calls
  • Difficulty in scheduling or rescheduling appointments
  • Occasional experiences of feeling unheard or disrespected by staff or providers
  • Administrative issues, such as insurance verification errors or unexpected cancellations

In patients' words

"Wonderful facility with true concern about your health."

— Patient review for Gainesville Spine Center

"Expect to wait 30 minutes anytime you call... it's infuriating if you need to change an appointment."

— Patient review for UF Health Comprehensive Spine Center

"Dr. Bender is the only doctor who has actually listened to me and treated me like a human being."

— Patient review for Dr. Mark Bender

"In my case, he saw a fracture that several other doctors did not see... his ability to listen and empathize with his patients is most distinguishing."

— Patient review for Dr. Richard Kinard

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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