NGPG Neurology, Neuropsychology & Neurosurgery in Gainesville
Neurosurgery / Neuroscience • Gainesville, GA
Ratings by platform
- Official Northeast Georgia Health System provider pages: Individual providers frequently hold high ratings, with many above 4.5/5 stars (Varies significantly by individual provider; some have over 100 ratings, others have few)
- U.S. News & World Report (for Northeast Georgia Medical Center neurologists): 4 out of 5 stars (96 patient experience reviews)
What patients say
Patients praise
- Providers are described as knowledgeable, professional, and thorough
- Many patients report that doctors take the time to listen, explain diagnoses clearly, and involve patients in decision-making
- Staff, including nurses and assistants, are often praised for being friendly, caring, and helpful
- General appreciation for the comfort and quality of the facility environment
Common complaints
- Difficulty obtaining appointments and reaching the office by phone
- Reports of rude or unhelpful administrative staff
- Concerns regarding patient bedside manner and perceived lack of empathy from some providers
- Complaints about charges related to scheduling changes or cancellations
In patients' words
"Dr. Christopher Smith and his staff are fabulous. They spend time with my mom and want the best for their patients. Very knowledgeable, caring, and very concerned and has so much patience."
— Official NGHS provider feedback for Dr. Christopher Smith"Dr Kerrick answered all of my questions and concerns I have about my medical condition with care, expertise, compassion and even good humor. He was very personable and made my wife and me both feel heard and understood."
— Official NGHS provider feedback for Dr. Jonathan Kerrick"It is nearly impossible to get an appointment or a return call. You can leave up to 5 messages, and no response back."
— RateMDs review for Dr. Michael S. BaughMore clinics in Gainesville
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Patients praise: high patient satisfaction with bedside manner and compassion · thorough explanations of conditions and procedures in layman's terms.
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