Quest Diagnostics
Laboratory Services • Gainesville, FL
Ratings by platform
- Birdeye: 3.8/5 (122 reviews)
- ComplaintsBoard: 1.3/5 (492 reviews)
What patients say
Patients praise
- Fast and efficient service in some instances
- Skilled phlebotomists who are adept at blood draws
- Easy online appointment booking for some users
- Clean environment
Common complaints
- Issues with appointment scheduling, including kiosk problems and unhonored confirmations
- Poor customer service and unprofessional conduct by staff
- Errors in specimen handling resulting in test failures or incomplete results
- Long waits and impersonal, kiosk-heavy service experience
- Staff distracted by mobile devices during procedures
In patients' words
"If i could give zero stars i would... I open up the test results and it said test not performed due to inaccurate specimen. How!???? Now i have to drive all the way back there to get a recollection."
— Birdeye review"My experience at Quest Diagnostics was excellent. I made my appointment online just the night before. I got right in quickly, the lab technician only had to stick me once, and she was very nice."
— Loc8NearMe review"As she was doing so she kept going back to her mobile to look at it... All of the sudden her phone started ringing. She literally jumped when she heard it. Unfortunately for me, the needle was still in me and her jerk hurt."
— ComplaintsBoard reviewMore clinics in Gainesville
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