Quest Diagnostics - Gainesville West
Laboratory Services • Gainesville, FL
Ratings by platform
- Birdeye: 3.8 out of 5 stars (122 reviews)
- ComplaintsBoard: 1.3 out of 5 stars (company-wide reputation) (492 complaints (company-wide))
What patients say
Patients praise
- Fast and efficient service in some instances
- Skilled phlebotomists who are adept at blood draws
- Easy online appointment booking for some users
- Clean environment
Common complaints
- Issues with appointment scheduling, including kiosk problems and unhonored confirmations
- Poor customer service and unprofessional conduct by staff
- Errors in specimen handling resulting in test failures or incomplete results
- Long waits and impersonal, kiosk-heavy service experience
- Staff distracted by mobile devices during procedures
In patients' words
"If i could give zero stars i would... I open up the test results and it said test not performed due to inaccurate specimen. How!???? Now i have to drive all the way back there to get a recollection."
— Birdeye review"My experience at Quest Diagnostics was excellent. I made my appointment online just the night before. I got right in quickly, the lab technician only had to stick me once, and she was very nice."
— Loc8NearMe review"As she was doing so she kept going back to her mobile to look at it... All of the sudden her phone started ringing. She literally jumped when she heard it. Unfortunately for me, the needle was still in me and her jerk hurt."
— ComplaintsBoard reviewMore clinics in Gainesville
SIMEDHealth | Clinical Laboratory
Patients praise: Some patients praise caring, attentive providers and staff bedside manner · Recognized staff for professionalism and thorough explanations.
Physical Rehabilitation & Therapy
Patients praise: professional and knowledgeable staff · effective pain reduction and rehabilitation outcomes.
Kinetix Physical Therapy Gainesville, FL
Patients praise: Professional, knowledgeable, and friendly staff · Effective personalized treatment plans.
Dermatology Specialists of Gainesville: Dermatologists ...
Patients praise: Thorough and knowledgeable providers · Professional and friendly staff.
Pulmonology in Gainesville, GA - Northeast Georgia Health System
Patients praise: High patient satisfaction/strong overall ratings for specific pulmonology providers (e.g., ~4.9/5 and 5/5) · Care perceived as knowledgeable, thorough, and communicative (examples on Healthgrades/Birdeye).
Neurosurgery in Gainesville, GA - Northeast Georgia Health System
Patients praise: high patient satisfaction with bedside manner and compassion · thorough explanations of conditions and procedures in layman's terms.
Comparing your options?
Browse other clinics in Gainesville, or filter by state and specialty to compare patient ratings.