JCMG Fulton - Jefferson City

Patients praise

• Kind, helpful, and courteous staff in some departments (e.g., Express Care)
• Efficient check-in processes and short wait times in some locations
• Specific providers praised for taking time to listen and providing exceptional care
• Professionalism noted by some patients in urgent care settings

Common complaints

• Billing issues, including unexpected charges and perceived greed
• Rudeness or lack of professionalism among front desk and office staff
• Difficulties with scheduling, records management, and appointment communication
• Inconsistent quality of care or misdiagnoses
• Perceived lack of compassion or poor bedside manner from some providers