Valley Health Family Medicine | Front Royal
Primary Care • Front Royal, VA
Ratings by platform
- Valley Health Official Site (Dr. Thomas Ball): 5.0 / 5 (60 Ratings)
- Valley Health Official Site (Dr. Jonathan Winter): 4.9 / 5 (73 Ratings)
- Facebook: 80% recommend (20 Reviews)
- LocalityBiz: Mixed (includes 5-star and 1-star reviews)
What patients say
Patients praise
- Professional, knowledgeable, and caring individual doctors (e.g., Dr. Ball, Dr. Winter, Nurse Practitioner Julia McDevitt)
- Thorough patient care during visits
- Compassionate and attentive bedside manner reported by many patients
Common complaints
- Long wait times for appointments
- Difficulties reaching staff by phone
- Perceived lack of care or dismissive staff attitude
- Concerns over administrative policies (e.g., requirement to be seen for prescription refills)
- Specific complaints regarding nursing and administrative staff interactions
In patients' words
"Dr. Winter is very caring he takes the time to listen and is very sensitive to your problems excellent doctor I always recommend him to everyone."
— Valley Health Official Site (Dr. Jonathan Winter Review)"This place used to care about its patients... Over the years it has just migrated into money machine. It takes forever to get an appointment... and prescriptions are not refilled without being seen for no reason other then to collect their copay."
— LocalityBiz (Front Royal Family Practice Review)"Extremely rude nurses in the ob/gyno office... this nurse made a face when I was getting a pap smear done... I will be looking for another ob office."
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