Hospital in Frisco, TX - Texas Health Resources
Emergency Medicine • Frisco, TX
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 4 out of 5 stars (based on 604 CMS surveys) (604 patient surveys)
- Birdeye: 3.4 out of 5 stars (278 reviews)
- Yelp (via MapQuest): 3 out of 5 stars (26 reviews)
What patients say
Patients praise
- High patient recommendation rates (approx 81%)
- Positive feedback on cleanliness and facility quietness
- Commendations for specific staff members and doctors for being attentive and thorough
- Efficiency of services like valet and outpatient procedures
Common complaints
- Rudeness and dismissiveness by staff members
- Difficulty in coordinating care across multiple specialists
- Concerns regarding diagnosis accuracy and medical professional communication
- Difficulty reaching office staff for appointments or follow-up
In patients' words
"Best hospital experience we've had in a long time. The staff was kind & attentive. The communication was excellent."
— Yelp review (via MapQuest)"The doctor and nurses were rude, dismissive and tried to push meds before even understanding what the issue was."
— Birdeye review"Healthcate is not coordinated. I had four doctors who diagnosed me differently."
— Yelp review (via MapQuest)More clinics in Frisco
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