Cancer Care in Frisco, TX | Baylor Scott & White Health
Cancer Care • Frisco, TX
Ratings by platform
- Listen360: 9.7/10 (9005)
- Hospital Compare: 93/100
- Momentary Labs (CMS HCAHPS data): 4/5 stars (285)
What patients say
Patients praise
- High overall patient recommendation rates (e.g., 92-93% willing to recommend)
- Positive ratings for hospital cleanliness and environment (e.g., higher than national average)
- Consistently high scores in general patient satisfaction surveys (e.g., 9.7/10 average)
Common complaints
- Concerns regarding staff responsiveness, communication, and perceived lack of professionalism among some nursing staff
- Negative experiences related to continuity of care, including oncologist turnover during active treatment
- Reports of delays or difficulties in accessing care and information for chronic conditions or specialized treatment
In patients' words
"Last summer, in the middle of my husband’s cancer treatment, we were told that his oncologist was no longer working for Baylor Scott & White... As my husband began his second round... he became sicker than he’d ever been... and discovered that the cancer had metastasized..."
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