Sierra Pacific Orthopedics: Orthopedic Experts in Fresno ...
Orthopaedics • Fresno, CA
Ratings by platform
- Yelp: 1.8/5 (33 reviews)
- Apple Maps: 2.2/5 stars (196 reviews)
- BestProsInTown: Highly preferred (implied positive) (204 reviews)
What patients say
Patients praise
- skilled medical care and positive outcomes for surgeries like hip and shoulder replacements
- some reports of friendly, thorough, and informative interactions with specific medical staff and doctors
- praise for efficiency and organization at some locations
Common complaints
- rudeness and poor customer service from front desk staff
- concerns about billing practices and costs of medical equipment (e.g., braces)
- reports of providers being perceived as dismissive or unprofessional
- difficulty navigating phone systems and getting appointments
In patients' words
"Office staff are rude and need lessons in customer service. Patient care is marginally better. Providers are arrogant and dismissive. Billing is dishonest."
— Apple Maps user review"The one star is a VERY generous gesture towards maybe TWO people that work there. This place is the absolute worst. Customer service is terrible. After navigating a million phone prompts, you will reach someone who states they can not help you and you will be re-routed at least 3 times."
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