OSF Children's Hospital of Illinois in Freeport
Pediatrics • Freeport, IL
Ratings by platform
- 95 reviews (Birdeye); 1,636 reviews (Facebook); 45 reviews (Yelp): 4.1 out of 5 stars (Birdeye); 96% recommendation rate (Facebook); 2.7 out of 5 stars (Yelp)"},reviewCount:{citations:,confidence:
What patients say
Patients praise
- Compassionate care from pediatric emergency team staff
- Positive experiences with specific physicians and medical personnel who are described as knowledgeable and helpful
- Appreciation for specialized care in departments such as orthopedics and pulmonary health
Common complaints
- Reports of long wait times for emergency services and test results
- Complaints regarding disorganized administrative staff and difficulty reaching the correct department
- Concerns about billing, financial assistance processes, and communication regarding patient records
- Instances of dissatisfaction with perceived bedside manner or professional conduct
In patients' words
"Amazing staff all over the hospital. They were extremely friendly and helpful. Ian Kang was probably the most informative dr me or my wife has ever spoken to anywhere. Highly recommended"
— LocalityBiz user review"Worst children’s ER. Waited for 4 plus hours for my daughter x ray to be read. Had to wait in the waiting with super sick kids . People who arrived after us went before us . Went to ask the front desk why and the nurses were clueless."
— LocalityBiz user review"Difficult to reach the right person; staff seem disorganized. Staff hang up, emails are wishy-washy, and racism is alleged."
— PissedConsumer user reviewMore clinics in Freeport
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Joshua L Morrison, MD - Verified Ratings & Reviews
Patients praise: Excellent listener who makes patients feel heard · Kind, compassionate, and attentive bedside manner.
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