Freeport, IL | SSM Health Monroe Clinic Medical Group
Pediatrics • Freeport, IL
Ratings by platform
- Recovery.com: 3.7 out of 5 stars (33 reviews)
- SSM Health internal provider pages: 4.6 out of 5 stars (Dr. Robert Bandera); 4.8 out of 5 stars (Audreana Zumdahl, APRN-CNP) (132 and 56 ratings respectively)
What patients say
Patients praise
- Individual providers often receive positive ratings for friendliness and quality of care
- Some patients report feeling treated with respect by specific staff members
Common complaints
- Poor communication and difficulty reaching the office via phone
- Long wait times for appointments and responses to messages
- Billing and insurance department issues, including incorrect billing or threats of collections
- Lack of availability for acute or sick visits
In patients' words
"Communication is abysmal, it says wait 48hrs for a response only to wait a week and I had to call to get the doctor to respond."
— LocalityBiz review"My initial visit with Diane Pineda was fine, nothing overly impressive, but she was friendly. However, it has been incredibly difficult to contact them since then."
— LocalityBiz reviewMore clinics in Freeport
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Patients praise: Excellent listener who makes patients feel heard · Kind, compassionate, and attentive bedside manner.
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