Northwest Eyecare - Optometrist in Freeport, IL
Optometry • Freeport, IL
Ratings by platform
- Birdeye: 4.8/5 (507)
- Chamber of Commerce: 4.9/5 (290)
- Demandforce: 4.9/5 (69)
What patients say
Patients praise
- friendly and thorough doctors
- efficient and accommodating service
- good selection of frames
- polite and helpful reception staff
Common complaints
- unprofessional or rude customer service from staff and opticians
- poor handling of prescription lens issues and lack of empathy
In patients' words
"The way I was treated when my prescription lenses weren’t right not once but twice, (even after a re-check exam) was truly embarrassing... From the less than friendly front desk staff, to the rude opticians, and an unempathetic doctor, I am positive this will be the last time."
— Birdeye user review"Dr. Conde was excellent very friendly and even gave me info about a "thing" under my eyelashes! Overall a very very good visit. And i dont want to forget the receptionist. Also very polite and are very helpful."
— Chamber of Commerce user reviewMore clinics in Freeport
Joshua L Morrison, MD - Verified Ratings & Reviews
Patients praise: Excellent listener who makes patients feel heard · Kind, compassionate, and attentive bedside manner.
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Patients praise: Availability of pediatric-focused nurse practitioner services in Freeport. · Presence of primary care facilities that may serve pediatric needs..
Freeport, IL | SSM Health Monroe Clinic Medical Group
Patients praise: Some patients found individual doctors to be friendly or nice · Certain specialty services and the emergency department received positive mentions from some patients.
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