Northwest Eyecare - Optometrist in Freeport, IL
Ophthalmology • Freeport, IL
Ratings by platform
- Birdeye: 4.8 out of 5 stars (507 reviews)
- Chamber of Commerce: 4.9 out of 5 stars (290 reviews)
- Better Business Bureau: A+ Rating (not accredited) (N/A)
- Demandforce: 4.9 out of 5 stars (69 reviews)
What patients say
Patients praise
- Professional, friendly, and knowledgeable optometrists and staff
- Efficient and thorough eye exams with minimal wait times
- Helpful service for urgent eye issues and accommodating scheduling
- Good selection of eyewear frames available
Common complaints
- Reports of rude or unhelpful customer service from front desk and optical staff
- Concerns regarding billing issues and lack of resolution for billing disputes
- Negative experiences with prescription lens accuracy and a lack of empathy during problem resolution
In patients' words
"Very good customer service at the front desk and my optometrist explained everything he was doing and answered all the questions I had. Highly recommend Northwest Eyecare!"
— Northwest Eyecare website testimonials"The way I was treated when my prescription lenses weren’t right not once but twice, (even after a re-check exam) was truly embarrassing... From the less than friendly front desk staff, to the rude opticians, and an unempathetic doctor, I am positive this will be the last time my ..."
— Birdeye customer reviewMore clinics in Freeport
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