Freeport, IL | SSM Health Monroe Clinic Medical Group
Neurology • Freeport, IL
Ratings by platform
- SSM Health official website (Robert Bandera, MD): 4.6 out of 5 (132 ratings)
- SSM Health official website: 4.8 out of 5 (56 ratings for Audreana Zumdahl, APRN-CNP)
- LocalityBiz: Mixed/Low (various 1-5 star reviews)
What patients say
Patients praise
- Some specific providers receive positive individual ratings
- Generally satisfied with specialists and ER services at the broader system
Common complaints
- Difficulty scheduling appointments for sick visits
- Poor communication and slow response times to messages
- Issues with the billing department, including billing errors and threats of collections
- Frustration with the referral process
In patients' words
"Don't go here if you need to get in for being sick Not only do they lack communication but takes two weeks to get in every or more. Never had anywhere that book themselves so much that they don't leave openings for sick people to be seen."
— LocalityBiz user review"Communication is abysmal,it says wait 48hrs for a response only to wait a week and I had to call to get the doctor to respond. The billing department is also a mess."
— LocalityBiz user reviewMore clinics in Freeport
Joshua L Morrison, MD - Verified Ratings & Reviews
Patients praise: Excellent listener who makes patients feel heard · Kind, compassionate, and attentive bedside manner.
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