SSM Health Monroe Clinic - Freeport - Recovery.com
Mental Health Care • Freeport, IL
Ratings by platform
- AddictionHelplineAmerica / Recovery.com aggregator data: 3.7/5 stars (27 reviews (aggregate across platforms))
- SeniorCare.com (for Home Care and Hospice): 3.8/5 stars
What patients say
Patients praise
- Some patients found specific individual staff members to be friendly
- Provides a comprehensive range of mental health and outpatient services
- Some acknowledgment of good specialists and hospital/ER services in the broader system
Common complaints
- Difficulty scheduling appointments and long wait times for sick visits
- Poor communication and lack of responsiveness to patient messages and pharmacy requests
- Issues with billing and insurance processing, including unexpected bills and collection attempts
- Perceived lack of care or dismissiveness from some medical staff
In patients' words
"Communication is abysmal, it says wait 48hrs for a response only to wait a week and I had to call to get the doctor to respond."
— LocalityBiz patient review"The billing department is also a mess. I had given my insurance information to 3 different ladies and was still getting calls about it. They also attempted to put me into collections only a few weeks after they got my insurance information."
— SeniorCare.com patient reviewMore clinics in Freeport
Joshua L Morrison, MD - Verified Ratings & Reviews
Patients praise: Excellent listener who makes patients feel heard · Kind, compassionate, and attentive bedside manner.
Pediatricians Near Me in Freeport, FL
Patients praise: Availability of pediatric-focused nurse practitioner services in Freeport. · Presence of primary care facilities that may serve pediatric needs..
Freeport, IL | SSM Health Monroe Clinic Medical Group
Patients praise: Some patients found individual doctors to be friendly or nice · Certain specialty services and the emergency department received positive mentions from some patients.
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