Mercyhealth Burchard Hills
Family Medicine • Freeport, IL
Ratings by platform
- Birdeye: 3.4 / 5 (45 reviews)
What patients say
Patients praise
- Efficient check-in/front desk experience
- High-quality physical therapy services
- Professional and attentive primary care providers and specialists
- Clean and pleasant facility atmosphere
Common complaints
- Inaccessible or neglectful phone nursing staff
- Long wait times
- Facility environment issues (dry air, lack of water access)
In patients' words
"The pediatric nurse that talks to patients on the phone is extremely unhelpful and neglectful. ... I never received a call back. Not sure how a nurse could leave the office on the day before a holiday without following up regarding an ill infant."
— localitybiz.com/31759327/fhn-family-healthcare-center-%E2%80%93-burchard-hills-freeport"Dr Keith Martin and his nurse are FANTASTIC. The clinic is clean and very pretty and the front desk ladies are friendly. I am so grateful for such a great experience."
— localitybiz.com/31759327/fhn-family-healthcare-center-%E2%80%93-burchard-hills-freeportMore clinics in Freeport
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