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Urgent Care | Freeport, IL

Emergency MedicineFreeport, IL

★★★★☆4.3/515 reviews across 2 platforms

Ratings by platform

  • Vivian Health (FHN Memorial Hospital): 4.1/5 stars (based on 12 reviews) (12 reviews)
  • Beaming Health (Physicians Immediate Care): 5.0/5 stars (based on 3 reviews) (3 reviews)

What patients say

Patients praise

  • Professional and knowledgeable clinical staff (notably for Physicians Immediate Care)
  • Efficient check-in and treatment processes in positive instances
  • Appreciation for thorough care and helpful explanations

Common complaints

  • Long wait times and accessibility issues
  • Reports of unhelpful or unprofessional staff interactions
  • Concerns regarding clinical competence and triage processes

In patients' words

"Front desk person, med asst, and PA were kind, patient, and helpful. They took their time with us: PA explaining diagnosis, treatment, and condition."

LocalityBiz (Physicians Immediate Care)

"WHAT A JOKE THIS PLACE IS! ... they should have posted a sign. ... They are lazy and incompetent."

LocalityBiz (SSM Health Monroe Urgent Care)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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