Lakeside RTC - New York State Office of Mental Health
Psychology • Fredonia, NY
Ratings by platform
- LocalityBiz: 1 out of 5 stars (from negative reviews) and 5 out of 5 stars (from positive reviews) (multiple informal reviews on public listing sites)
What patients say
Patients praise
- friendly and kind staff members identified by some patients
- appreciation for specific groups such as music class for anxiety management
- perceived as life-saving or helpful for mental health journeys
- rehabilitation-focused approach
Common complaints
- reports of rude or judgmental staff behavior
- complaints about counselor interactions feeling harmful or dismissive
- allegations of being dismissed from care prematurely
- concerns regarding scheduling issues with counselors
In patients' words
"I am in the firm belief that anytime you leave a mental health facility feeling worse about yourself due to a counselor, then they are doing an abysmal job... People do not go and share personal information and confide in someone only to have them scold you, judge you, label you, raise their voice at you."
— LocalityBiz reviewer"Mariah and Heidi are amazing. This place is saving my life."
— LocalityBiz reviewer"The best place I've ever been for mental health. Everybody there is very friendly. And the music class is on Friday or always good for my anxiety and such."
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