Chautauqua Medical Services - Great Lakes Physician Practice
Gastroenterology • Fredonia, NY
Ratings by platform
- Healthgrades: 1.0 out of 5 stars (1 (for specific office locations))
What patients say
Patients praise
- Some patients find individual physicians knowledgeable and helpful
- Responsive staff experiences reported by some patients
- Convenient appointment availability at times
Common complaints
- Billing errors and administrative incompetence
- Poor office staff communication and disorganization
- Long wait times for appointments and callbacks
- Staff perceived as dismissive of patient concerns
- Frequent turnover of physicians within the practice
In patients' words
"What I did not like and this happened a few times, would be when they tell you you will get a call back. It would be fine if they actually called back... I waited 3 days for a call back and never got it."
— mappca.com"Absolutely horrible office staff. I never made it to see a doctor because the front office was so disorganized."
— localitybiz.com"Dr. Eklum was dismissive at my appointment and the office manager was dismissive of my concerns... If you want your medical concerns to be heard and addressed appropriately, this is not the office for you."
— HealthgradesMore clinics in Fredonia
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