Arthritis and Rheumatism Associates, P.C.
Rheumatology • Frederick, MD
What patients say
Patients praise
- Highly regarded physicians described as compassionate, knowledgeable, and attentive listeners
- Patients frequently mention that doctors do not rush appointments and take time to explain conditions and treatment plans thoroughly
- Professional and respectful office staff reported by many patients
Common complaints
- Difficulties with communication and administrative processes, such as reaching the call center or receiving timely notifications for lab results
- Issues with insurance acceptance (e.g., CHAMPVA) or perceived lack of transparency in billing
- Occasional negative experiences regarding bedside manner, perceived lack of empathy, or discharge from the practice
In patients' words
"He is very patient and listens intently to any issues I have. He answers any questions and makes suggestions to help me. I wish all my doctors were as good as he is!"
— Patient review of Dr. Grant Louie"Poor communicators. Patients don't receive a call or any alert when lab results are available. Pharmacies frequently describe difficulties reaching the office for required approvals/signatures/etc."
— Patient review of Frederick officeMore clinics in Frederick
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