Geriatrics and Palliative Medicine - EVMS Medical Group
Geriatric Medicine • Franklin, VA
Ratings by platform
- Birdeye: 3/5 stars (4 reviews)
- Healthgrades: 1/5 stars (1 review)
- WebMD: 1/5 stars (1 review)
What patients say
Patients praise
- Some patients expressed gratitude for the care provided to family members with dementia
- Some providers are described as treating patients with grace and providing clear, helpful care plans
Common complaints
- Communication issues, including difficulty reaching the office by phone and calls being disconnected
- Administrative challenges, specifically regarding scheduling, cancelled appointments without notification, and billing discrepancies
- Concerns about patient-centered care for those with memory loss or dementia
In patients' words
"This clinic doesn’t answer phones, ‘drops’ calls when they are transferring you, and is incapable of communication. They continually insist on giving care plans to spouse they themselves have already diagnosed with significant memory loss and executive planning deficiency."
— Patient review (Birdeye/Healthgrades/WebMD)"Though the wait was long, it was worth the wait! Our mom (who was diagnosed with 3rd stage Alzheimers) was treated with great care. They explained her situation very clearly and helped us devise a plan moving forward."
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