Lexington Clinic Primary Care - Frankfort

Patients praise

• Some patients report positive, long-term relationships with specific providers
• Kindness and helpfulness noted by some staff members in certain instances
• Quiet and organized office environments reported at specific locations

Common complaints

• Difficulties with appointment scheduling and administrative processes
• Concerns regarding staff professionalism and demeanor
• Issues with prescription refills and communication
• Aggressive billing practices
• Perceived lack of thoroughness or empathy from some providers