Baptist Health Medical Group Specialty Clinic - Frankfort
Gastroenterology • Frankfort, KY
Ratings by platform
- Birdeye (for Behavioral Health): 3.8/5 (13 reviews)
- Promallu (for Diagnostic Imaging): 5/5 (1 review)
What patients say
Patients praise
- Some providers are described as caring, attentive, and excellent at their jobs
- Friendly and helpful clinical staff reported in some instances
- Positive experiences with specific diagnostic services
Common complaints
- Difficulty communicating with staff and scheduling appointments
- Concerns over prescription refill processes
- Reports of rude, unprofessional, or dismissive administrative staff behavior
- Perceived focus on maximizing profit over patient care
In patients' words
"I’ve been seeing Andrea Semones for several years now and she is absolutely fantastic at performing her job... she always takes the time to listen and she truly cares about my personal wellbeing."
— Birdeye user review"Receptionist kept sighing and huffing and puffing... I could barely here the First Lady due to the loud laughing and gossiping going on in the room with her."
— LocalityBiz user review"Their goal now seems to be maximizing profit rather than focusing on patient health and well-being."
— LocalityBiz user review for Primary CareMore clinics in Frankfort
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