Frantz EyeCare
Ophthalmology • Fort Myers, FL
Ratings by platform
- MD Identity / Google Business Profile aggregator: 4.9/5 (2,100 reviews)
What patients say
Patients praise
- High professional expertise of ophthalmologists, including cataract surgery outcomes
- Compassionate, kind, and knowledgeable nursing/support staff
- Efficient, organized, and clean facility environment
- Positive post-surgical vision improvements
Common complaints
- Long wait times and inefficient scheduling
- Issues with prescription accuracy and follow-up care
- Concerns regarding billing, costs of prescriptions, and upselling pressure
- Inconsistent customer service interactions at check-out
In patients' words
"After cataract surgery in the capable hands of Dr Frantz... new opportunities open up as you see the world with a whole new, dare I suggest younger, set of eyes!"
— Patient review for Dr. Jonathan Frantz"At one point, in getting my three eye drop prescriptions, I was asked if $300 was too much to spend on one set... Each step is painfully long and the wait between each step can feel like forever."
— BBB customer review"The doctor was great once I was finally called after over an hour sitting in the waiting room. As for checking out. Person was rude and not very helpful, making me want to get out."
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