Northern Maine Medical Center
General Surgery • Fort Kent, ME
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 4/5 (126 reviews)
- WebMD (for individual surgeon Dr. Donald Sawyer Jr.): 5.0/5 (7 reviews)
- Healthgrades (for Surgical Specialties department): 1 star (1 review)
What patients say
Patients praise
- High general patient recommendation rates (reported around 78-92%)
- Strong scores for nurse and doctor communication in national surveys
- Recognition for patient experience quality (e.g., 5-star recognition for patient experience in some reports)
- Facility cleanliness generally rated highly by patients
Common complaints
- Reports of poor bedside manner and communication issues with some surgical staff
- Difficulty scheduling appointments and long wait times mentioned in specific departments
- Individual negative experiences regarding administrative processes, such as obtaining diagnostic results
- Anecdotal complaints regarding other hospital departments (e.g., psychiatry, emergency services) concerning patient treatment and insurance issues
In patients' words
"This surgeon lacked bedside manners and had poor communication skills. I would highly recommend going elsewhere. Deserves less than 1 star."
— Healthgrades review, June 2026"The Dr was nice but can’t get results of MRI!!! I’ve been in terrible pain for almost 4months!!! This is torture!!!!!"
— Healthgrades review, December 2024More clinics in Fort Kent
Mercy Clinic General Surgery
Patients praise: Professional and friendly front-desk staff · Welcoming atmosphere.
Fish River Rural Health
Patients praise: Compassionate, friendly, and knowledgeable medical staff and practitioners · Helpful and respectful care, particularly noted in pediatric services.
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