Northern Maine Medical Center - Outpatient Behavioral Health Office
Behavioral Health • Fort Kent, ME
Ratings by platform
- Rehab.com: 3.21/5 (57 reviews)
- Facebook: 88% recommend (36 reviews)
- CMS HCAHPS data (via Momentary Labs): 4/5 stars (126 patient surveys)
What patients say
Patients praise
- Some patients report feeling heard by staff
- Above-average general hospital ratings (4/5 stars) based on HCAHPS surveys
- High marks for nurse and doctor communication in general patient surveys
Common complaints
- Allegations of emotional abuse by staff toward patients experiencing psychosis
- Lack of provider attentiveness to patient needs during treatment
- Complaints regarding transparency and communication from hospital management regarding unit closures
- Reports of being turned away from care due to insurance status
In patients' words
"Probably the worst place you could go for psychiatric needs. Staff was emotionally abusive towards patient in psychosis, the psychiatrist never even checked on patient in a month span of their stay."
— A-better-place.com user review"Was turned away from care at this facility. Stated reason from them is that it was due to patient's insurance... It's downright discrimination."
— A-better-place.com user reviewMore clinics in Fort Kent
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