Behavioral Health Urgent Care | St. Louis, MO
Behavioral Health • Florissant, MO
Ratings by platform
- Recovery.com: 3.4 out of 5 stars (976 reviews (for SSM Health St. Louis Urgent Care generally))
What patients say
Patients praise
- Fast and efficient service for some patients
- Clean facilities and environment
- Helpful caseworkers and professional staff for some users
- Valuable resource for walk-in mental health support when other options are limited
Common complaints
- Perceived staff rudeness, condescension, and lack of empathy
- Concerns regarding patient privacy and HIPAA compliance
- Dissatisfaction with the effectiveness of care and treatment plans
- Frustration with medication management and communication gaps
- Reports of perceived judgment or "drug-seeking" accusations
- Difficulty navigating bureaucratic processes or accessing follow-up care
In patients' words
"The staff was very friendly, fast, and efficient. I was at a low point and they made me feel very safe and welcome."
— LocalityBiz (Review for SSM Health Behavioral Health Urgent Care)"The receptionist was rude and condescending when trying to get information from me. Is that any way to talk to someone? especially in the behavioral health department."
— LocalityBiz (Review for SSM Health Behavioral Health/DePaul Hospital)"I have been with bjcbh since 2019 and even though they're constantly overworked and understaffed they care. They quite literally saved my life..."
— LocalityBiz (Review for BJC Behavioral Health)More clinics in Florissant
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