Florence - Sun Life Health
Surgery • Florence, AZ
Ratings by platform
- Birdeye: 4.4 out of 5 stars (aggregate across regional centers) (774 (aggregate reviews for Sun Life Family Health Center))
- BusinessYab: Not specified (2 (individual site reviews))
What patients say
Patients praise
- Helpful and kind staff members who show genuine concern for patient well-being
- Satisfactory and comprehensive care from some providers and nurse practitioners
- Convenient pharmacy services available on-site
- Appreciation for the clinic as a resource for accessible primary care services
Common complaints
- Concerns regarding billing and administrative processes, including incorrect billing and communication issues with the billing department
- Reports of long wait times for appointments and delays in being seen by providers
- Building accessibility concerns, such as a lack of handicap-accessible entrances
- Mixed experiences with nursing staff and communication responsiveness from certain practitioners
In patients' words
"We are very satisfied with Sun Life Health in Florence. Give them an A+. The Pharmacy is also convenient and helpful."
— BusinessYab reviewer"Your billing dept., however, drives me crazy and I'm looking for another PCP. They have billed incorrectly several times... They say they'll look into the problems and call me back, but they never do."
— BusinessYab reviewer"The nursing staff in the front helped me out well, laughed with me to calm me down and explained everything to me. The nurse practitioner was even better, older experienced and easy to calm me down and talk to me."
— Birdeye reviewerMore clinics in Florence
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