North Alabama Medical Center | Florence, AL Hospital
Gastroenterology • Florence, AL
Ratings by platform
- Healthgrades: 55% patient recommendation rate
- Clinic4All: 4.2/5 stars (10 reviews)
- CMS/Medicare Hospital Compare (historical): 2/5 stars (1136 completed surveys (historical))
What patients say
Patients praise
- Some patients report positive experiences, particularly in labor and delivery and certain specialty surgeries
- Achieved national recognition and 5-star ratings from Healthgrades for specific outpatient procedures like back and neck surgery
- Strong performance in institutional standards such as billing ethics, informed consent, and leadership to prevent errors as reported by The Leapfrog Group
Common complaints
- Complaints regarding poor communication with patients and families
- Reports of long emergency room wait times
- Concerns regarding cleanliness and sanitation in patient areas
- Staff responsiveness and attentiveness reported as inconsistent
- Negative experiences with billing and administrative follow-up
In patients' words
"It is incredibly disheartening to have an elderly parent hospitalized and feel completely in the dark about their care. Over a six-hour period, my mother was not checked, bathed, changed, or had her vitals taken. Communication was almost nonexistent."
— LocalityBiz review (Crystal Grigsby)"From the time we entered the ER, we had such a positive experience at North Alabama Medical Center. Dr Graham met us as we made it to the exam room and..."
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