Horizon Health and Wellness Florence - Recovery.com
Behavioral Health • Florence, AZ
Ratings by platform
- Recovery.com / TopSoberHouse: 3.2/5 (11 (Recovery.com); 2 (TopSoberHouse))
- Rehab.com: 3/5 (10)
What patients say
Patients praise
- Effective support for medication management and insurance issues for some patients
- Friendly and personable reception and counseling staff reported by some individuals
- Dedicated staff who care about clients and patients
Common complaints
- Difficulty with scheduling and appointments, including "no-shows" by staff
- Concerns regarding management, workplace culture, and employee support
- Reports of poor patient-provider interactions, including feelings of being belittled
- Alleged issues with insurance coordination and medication access for some patients
In patients' words
"This place has really helped me! I had problems with my insurance and my medication and they went the extra mile to help me with everything..."
— Rehab.com user review"The mental health provider I saw at the Florence location humiliated and belittled me..."
— Yelp user review"Was told I would get an appointment for my kiddo in a week or so. Called several times. 6 weeks later I had a in home appointment scheduled for them to come, they never called, they never showed up."
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