North Country HealthCare
Public Health • Flagstaff, AZ
Ratings by platform
- Birdeye (4th Street Location): 3.4/5 (436 reviews)
What patients say
Patients praise
- Patients appreciate the clinical care, with some specifically praising the bedside manner of providers and nurses
- High satisfaction with the quality of medical services during visits once access is secured
- Clean and comfortable facilities
- Some staff members (medical assistants and receptionists) are described as friendly and helpful
Common complaints
- Difficulty with scheduling, including frequent cancellations and long wait times for appointments
- Poor administrative communication, including failures to return calls and issues with medical records handling
- Rudeness or unprofessionalism from some staff members
- Confusion regarding services offered, such as expectations for urgent care versus primary care visits
In patients' words
"Don't make the same mistake I did. This is NOT an Urgent care clinic. Your insurance will treat is as an Out of Network Office visit which was not covered at all for me... I feel they miss-represented themselves since The website say 'Urgent Care'."
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