North Country HealthCare | Community Health Center Chronicles
Public Health • Flagstaff, AZ
Ratings by platform
- Birdeye (4th Street Location): 3.4/5 stars (436 reviews)
- Birdeye (University Ave. Location): 3.7/5 stars (53 reviews)
What patients say
Patients praise
- Patients appreciate the clinical care, with some specifically praising the bedside manner of providers and nurses
- High satisfaction with the quality of medical services during visits once access is secured
- Clean and comfortable facilities
- Some staff members (medical assistants and receptionists) are described as friendly and helpful
Common complaints
- Difficulty with scheduling, including frequent cancellations and long wait times for appointments
- Poor administrative communication, including failures to return calls and issues with medical records handling
- Rudeness or unprofessionalism from some staff members
- Confusion regarding services offered, such as expectations for urgent care versus primary care visits
In patients' words
"I am currently pregnant being seen here, almost every appointment the past 3 months have been rescheduled. It’s impossible to see a provider or get an ultrasound the date you schedule for without being reschedule the day before or day of."
— Birdeye (Flagstaff 4th Street)"I have been a patient here for many years for regular check ups... All the doctors and the nurses are so amazing in North Country. Thank you so much for putting up with me and taking the best care of me and my children before they were even born. 5 stars always."
— Birdeye (Flagstaff 4th Street)"Don't make the same mistake I did. This is NOT an Urgent care clinic. Your insurance will treat is as an Out of Network Office visit which was not covered at all for me... I feel they miss-represented themselves since The website say 'Urgent Care'."
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