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Virginia Mason Federal Way Urgent Care Walk-in Clinic

Urgent CareFederal Way, WA

★★★☆☆2.9/569 reviews across 3 platforms

Ratings by platform

  • Birdeye: 3.2 out of 5 stars (20 reviews)
  • Urgent Care Finder: 3.3 out of 5 stars (8 reviews)
  • Yelp: 2.7 out of 5 stars (41 reviews)

What patients say

Patients praise

  • thorough and knowledgeable doctors
  • quick and easy experience for some patients
  • convenient location and facilities

Common complaints

  • long wait times and slow service
  • rude or unprofessional front desk/reception staff
  • difficulty getting appointments or timely call-backs
  • concerns about lack of communication and follow-up regarding test results
  • frustration with administrative processes such as appointment cancellations or rigid policies

In patients' words

"Urgent care is a joke. The girls that work front desk are so rude. Get someone who loves their job. Last thing people need when sick is a rude front desk"

Loc8NearMe

"I arrived only 10 minutes late to my appointment... I was handed a laminated pink slip and asked to take it to the doctor’s office receptionist, only to be informed that I needed to reschedule."

LocalityBiz

"Quick and easy! The Dr was wonderful and diagnosed the problem fast. Was in and out in. O time!"

Birdeye

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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