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Urgent Care at Federal Way | UW Medicine logo

Urgent Care at Federal Way | UW Medicine

Urgent Care • Federal Way, WA

★★★☆☆3.3/534 reviews across 1 platforms

Ratings by platform

  • BestProsInTown / General aggregation: Generally favorable (often cited as positive in aggregate) (Approximately 121 reviews on some platforms)
  • Birdeye (specifically referencing Primary Care): 3.3/5 (34 reviews)

What patients say

Patients praise

  • Friendly, professional, and compassionate staff
  • Efficient lab services with skilled phlebotomists
  • Thorough and down-to-earth medical providers
  • Smooth check-in processes mentioned by several patients

Common complaints

  • Challenges with scheduling appointments
  • Complaints regarding administrative staff and customer service at the front desk
  • Specific concerns about a provider's communication regarding lab work and medication authorizations

In patients' words

"Today was the best experience here ever. All the staff, including the security guard were so nice! The nurse who saw me was so sweet and calming. The doctor was so down to earth and thorough."

— Patient review via online platform

"Brian Lam, DO has consistently not ordered labs I requested even after verbally confirming he would order them. He has consistently ignored reading and going over my labs and reports..."

— Patient review via Birdeye

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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