Federal Way Clinic - Valley Cities Behavioral Health Care
Behavioral Health • Federal Way, WA
Ratings by platform
- Beaming Health: 2.00 (out of 5) (3 reviews)
- Yelp (Valley Cities overall brand page): 2.4 (average) (48 reviews)
- Recovered.org Trustscore: 4.06/5 (TrustScore) (user reviews-based trust score (count not shown))
- Yelp (Federal Way location page): rating not shown in snippet (review count not shown in snippet)
What patients say
Patients praise
- Some reviewers describe supportive, friendly therapists and help finding services
- Clients are presented as receiving evidence-based treatments for mental health and substance use disorder in Federal Way
- There is an established client feedback and complaint procedure, including escalation options if concerns aren’t resolved
Common complaints
- Low ratings on some platforms for Valley Cities counseling (e.g., low average rating and complaints about appointment/intake experience)
- Some patient reviews indicate dissatisfaction overall (as reflected by low average brand rating on Yelp)
In patients' words
"“They helped us find services for my teenager. Offers in person and virtual sessions. Friendly and helpful and supportive.”"
— Yelp – Valley Cities Behavioral Health Care (Federal Way) review snippet"“What a joke of a place finally get an appointment after several attempts to do intake then we get canceled and reschedule tell us arrive at 830 for a 9am...”"
— Beaming Health – Valley Cities Counseling (Federal Way) review snippet"“As a client of Valley Cities you have the right to express concerns about any aspect of your experience.”"
— Valley Cities – Feedback and Client Complaint Procedure (PDF)More clinics in Federal Way
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