LifeStance Therapists & Psychiatrists in Federal Way, WA
Behavioral Health • Federal Way, WA
Ratings by platform
- Trustpilot: 3.9 out of 5 stars (based on 1,838 reviews) (1,838)
- Birdeye: 4.6 out of 5 stars (58)
What patients say
Patients praise
- attentive, empathetic, and professional providers
- positive rapport with individual therapists and psychiatrists
- availability of both in-person and telehealth options
- effective mental health treatment once established with a provider
Common complaints
- billing discrepancies and insurance challenges
- difficulties reaching customer service or billing departments
- administrative errors, including canceled or rescheduled appointments without notice
- frustration with initial onboarding or scheduling process
In patients' words
"My start with LifeStance started out extremely messed up. Missed appointments due to mixups... one more mistake and I would have run forever... but the therapist that was assigned to me couldn’t be a more perfect match."
— LifeStance website patient testimonial"They have the worst billing department... I have since called Life Stance over a dozen times and spoke to many people... I have not received ONE call from them."
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