Veterans Healthcare System of the Ozarks - Arkansas Cancer ...
Veterans Health Care • Fayetteville, AR
Ratings by platform
- Birdeye: 4 out of 5 stars (233 reviews)
- Momentary Labs/CMS HCAHPS: 5 out of 5 stars (371 completed patient surveys)
What patients say
Patients praise
- Consistently high overall patient satisfaction and trust scores (often reported as 5-star ratings)
- Positive feedback regarding individual physician, nurse, and pharmacist interactions
- General perception of a clean, well-maintained, and hospitable campus environment
- Strong organizational focus on patient-centered care and continuous process improvement
Common complaints
- Reports of significant administrative delays in coordinating community care and specialized cancer treatments leading to negative outcomes
- Documented failures in communication and urgency regarding oncology consults
- Isolated reports of misdiagnoses in the emergency department
In patients' words
"[The facility] hosted a celebration Wednesday in recognition of its five-star rating from federal Medicare administrators."
— Northwest Arkansas Democrat-Gazette"The OIG determined that the facility’s Office of Community Care (OCC) staff failed to schedule radical resection surgery within 30 days... the patient’s surgery took place 205 days after the first consult was placed. ... The patient was placed on palliative care and died."
— VA Office of Inspector General (OIG) Report"I have an amazing doctor, Dr. Morgan. My other specialists are wonderful, too. No one has been disrespectful or nasty to me... I feel really great about the Fayetteville VA."
— Birdeye reviewMore clinics in Fayetteville
Veterans Health Care System of the Ozarks - Brainline.org
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