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FirstHealth Family Medicine - Pinnacle | Fayetteville, NC
Primary Care • Fayetteville, NC
Ratings by platform
- WebMD (Dr. John Ray): 4.0 out of 5 (24 ratings)
- Yelp (Pinnacle Family Care): Not specified in provided snippet (Not specified in provided snippet)
What patients say
Patients praise
- Staff described as courteous/professional and attentive
- Provider described as listening to patient concerns and offering compassionate care
- Some patients report effective medication changes and good outcomes
- FirstHealth transition provides expanded services and MyChart access
Common complaints
- Administrative/customer service problems reported (insurance not accepted; poor service)
- Long wait times/office delays reported
- Perception of unprofessional conduct (e.g., staff distracted on laptop)
In patients' words
""I am extremely pleased with the staff's attention to my healthcare needs and Dr. Ray's approach to my care.""
— localitybiz.com review excerpt (Pinnacle Family Care PLLC)""Dr. Cupid ... was ... rudely told that my insurance is no longer accepted after arriving for my appointment.""
— localitybiz.com review excerpt (Pinnacle Family Care PLLC)""I also want to acknowledge the amazing staff (Cathy) who are always professional, friendly, and attentive.""
— WebMD review excerpt for Dr. John Ray""My review is not about the doctor. It's about their administration which is as important as a good doctor. They showed a very poor service to us.""
— Yelp review excerpt (Pinnacle Family Care)More clinics in Fayetteville
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