Primary Care | MaineHealth Franklin Hospital
Family Medicine • Farmington, ME
Ratings by platform
- CMS/HCAHPS: 3 out of 5 stars (based on HCAHPS data) (279 surveys completed)
- Vivian Health: 4.6 out of 5 stars (14 reviews)
- Google (cited by HospitalsAndClinics.net): 4.2 out of 5 stars
What patients say
Patients praise
- Staff described as warm, caring, friendly, and knowledgeable by some patients
- Positive experiences in the emergency department for some patients
- General satisfaction with clinical care for routine visits
Common complaints
- Long wait times in the emergency department
- Concerns regarding staff communication (nurses and doctors)
- Hospital environment noise levels at night
- Historical patient safety concerns, including infection rates and surgical complications (noted in older reports)
- Process inefficiencies in registration and administrative tasks
In patients' words
"Every time my wife or I come here, they have taken such great care of us! Wether emergency or routine, these folks are all very warm, caring, friendly and most importantly, knowledgeable!"
— MyHospitalNow.com patient testimonial"They are the slowest medical staff I have ever experienced. ... Unless you want to wait for minimal treatment and horrendous service then do not waste your time at this hospital."
— MedicalRecords.com patient reviewMore clinics in Farmington
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