Family Medicine (Farmington) - San Juan Regional Medical Center
Family Medicine • Farmington, NM
Ratings by platform
- CMS HCAHPS / Momentary Labs: 2 out of 5 stars (overall hospital patient experience) (330 patient surveys)
- Healthgrades: 53% Patient Experience Rating
- U.S. News & World Report: 85% willingness to recommend
What patients say
Patients praise
- Specific primary care doctors and staff are frequently praised for being compassionate, respectful, and good listeners
- Clinic staff is often described as kind and helpful by individual patients
- Majority of hospital patients (approx. 53-85% depending on source) would recommend the facility
Common complaints
- Below average nurse and doctor communication scores compared to national averages
- Low overall patient experience rating (2/5 star rating reported in CMS HCAHPS data)
- Hospital policy of suing patients for late or unpaid medical bills
- Shortfalls in meeting hand hygiene monitoring and compliance requirements
In patients' words
"Dr. SA'ENA QUINCY is one of the best Dr's I have ever been seen by... The staff and Dr really seem to care. They bring hope to patients."
— LocalityBiz Review"Dr. Sa'ena is very knowledgeable, intelligent, respectful and tends to your needs. He listens to you, and makes you feel welcomed. Similar to family."
— LocalityBiz ReviewMore clinics in Farmington
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