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MaineHealth Behavioral Health

Addiction Medicine • Farmington, ME

★★★☆☆2.8/5392 reviews across 3 platforms

Ratings by platform

  • CMS HCAHPS: 3/5 (279 reviews)
  • Yelp: 2.4/5 (112 reviews)
  • Healthgrades: 1/5 (1 review)

What patients say

Patients praise

  • Staff responsiveness (for the broader hospital system)
  • Some providers noted as pleasant or caring in broader provider-specific reviews

Common complaints

  • Difficulty with phone communication and accessibility
  • Dissatisfaction with patient care experiences and communication styles
  • General negative sentiment expressed in anecdotal reviews

In patients' words

"Most horrific experience at the hands of these hacks! AVOID THIS PLACE LIKE THE PLAGUE!!!"

— US Companies review for formerly named Franklin Health Behavioral Services

"Can't even reach anyone on the phone"

— Healthgrades review for practice at the same address

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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