Inova Fairfax West Infusion Center (A dept of Fairfax Hospital)
Infusion Center • Falls Church, VA
Ratings by platform
- Yelp: 2.5 out of 5 stars (372 reviews)
- Vivian Health: 4.3 out of 5 stars (138 reviews (Healthcare professional perspective))
- CMS HCAHPS data (via Momentary Labs): 4 out of 5 stars (628 patient surveys)
What patients say
Patients praise
- Operational improvements in infusion wait times
- Compassionate care reported in specific contexts
- Generally positive hospital-wide star ratings
Common complaints
- Billing and administrative issues
- Negative patient interactions with some staff
- Long wait times in specific departments
- Concerns regarding misdiagnosis or quality of care
In patients' words
"Reduced patient wait times: Average infusion wait times decreased by 41% at Fairfax IFOH and 28% at ICPH year-over-year in 2024... Average wait times have fallen 58% during peak hours."
— Becker's Hospital Review"My experience with this hospital has been awful. I went to the ER 3 times... Nurses not helping patients sitting around gossiping..."
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