ROBERTSON AND KOENIG OPTOMETRY - Fallon, Fernley ...
Optometry • Fallon, NV
Ratings by platform
- Birdeye (aggregated from sources like Google and Facebook): 4.7 out of 5 stars (based on 259 reviews) (259 reviews aggregate)
What patients say
Patients praise
- Friendly and professional staff in certain interactions
- Efficient and helpful lab service for minor repairs and adjustments
- Compassionate care, particularly with children and urgent medical issues
- Welcoming office environment
Common complaints
- Customer service complaints regarding front desk staff
- Issues with order accuracy and communication between office staff and doctors
- Occasional complaints about long wait times or scheduling frustrations
In patients' words
"My little boy injured his cornea on a Saturday evening, and Dr. Robertson came in that night to assess and treat him. Eye injuries are scary, and I'm so thankful this practice was there... to help my family."
— Birdeye (Patient Review)"Doctors are good but the customer service in the front is absolutely horrible, you will be lucky if they even notice that a customer walked in the door."
— Yelp (Patient Review)More clinics in Fallon
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Renown Medical Group – Fallon
Patients praise: Friendly and knowledgeable clinical staff (e.g., NPs, doctors) in specific instances · Efficient and pleasant service provided by specific individuals at the front desk or in clinical roles.
Renown Medical Group – Kidney Care
Patients praise: Highly qualified and compassionate nephrology providers like Dr. Adam Safdi · Professional, efficient, and friendly staff in urgent care settings.
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