Renown Urgent Care – Fallon
Emergency Medicine • Fallon, NV
Ratings by platform
- Birdeye (via Google): 4.7 out of 5 (378 reviews)
- Solv Health: 4.8 out of 5
What patients say
Patients praise
- Professional and kind staff interactions in some instances
- Convenient online check-in and communication system for wait times
- Efficient care from certain providers
- Clear explanation of wait status via mobile notifications
Common complaints
- Long and unpredictable wait times
- Poor customer service and unprofessional receptionist behavior
- Disorganized check-in processes
- Concerns regarding staff qualifications (e.g., preference for doctors over nurses)
- Lack of perceived urgency or care
In patients' words
"When I asked the receptionist how much longer, she basically told us to go across the street if we didn't like it. Very disappointing and a feeling of zero care or urgency at this clinic."
— Patient review via Birdeye/LocalityBiz"Extremely disorganized. I was checked in for over an hour than three other walk-ins like me came in after me and we’re all seen before me."
— Patient review via Birdeye/LocalityBiz"They sent information to my phone telling me where I was in line and how many people were ahead of me. When I went in everyone was very professional and kind."
— Patient review via LocalityBizMore clinics in Fallon
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