Health & Human Service Resources
Mental Health Services • Fall River, MA
Ratings by platform
- NursingHomeDatabase.com (Fall River Healthcare): 1 out of 5 stars (CMS rating) (10 formal complaints recorded between 2024-2026)
- Birdeye (Northeast Health Services): 4.2 out of 5 stars (64 reviews)
- Birdeye (Foundations for Wellness, LLC): 4.7 out of 5 stars (23 reviews)
- Mass Care Link: 4.6 out of 5 stars (Birdeye); A+ (BBB) (111 reviews)
What patients say
Patients praise
- Access to professional counseling and mental health services
- Helpful, compassionate care provided by some individual caregivers or therapists
- Supportive and professional organization for caregivers in adult foster care settings
Common complaints
- Unsanitary facility conditions and pest infestations (roaches and mice)
- Understaffing leading to long wait times for patient assistance
- Poor communication with family members and patients
- Concerns regarding empathy, professionalism, and insensitive care staff
- Documented high-severity deficiencies and complaints concerning abuse and neglect prevention policies
In patients' words
"The nurses here lack empathy and are extremely insensitive to families. I have NOTHING good to say about this place."
— EveryPlace (Fall River Healthcare)"I deal with two of your health providers and I would not be here today without them. My therapy is going great and I am lucky to have her."
— Birdeye (Northeast Health Services)More clinics in Fall River
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