Primary Care - Fairhaven Care Center serving New Bedford, MA
Primary Care • Fairhaven, MA
Ratings by platform
- Medicare.gov / U.S. News & World Report: 3/5 (Average) (41 reviews (Royal of Fairhaven))
- Medicare.gov / CMS / Various third-party aggregators: 2/5 (Below Average) (30+ reviews (Fairhaven Healthcare Center, Lowell))
What patients say
Patients praise
- reports of kind and supportive staff members in certain instances
- praise for a clean and welcoming environment from some families
- warm atmosphere and friendly interactions noted by some residents/visitors
Common complaints
- allegations of neglect and lack of responsiveness (unanswered call bells)
- concerns regarding staff training, professionalism, and turnover
- reports of cleanliness and maintenance issues including odors and old facilities
- complaints about inadequate supervision and resident safety incidents such as falls
- allegations of missing or stolen personal property
In patients' words
"A reviewer warned others not to send a loved one to the Royal of Fairhaven, citing neglect and an untrustworthy administration."
— Seniors.fyi (Royal of Fairhaven)"This place is a nightmare, and its 2-star rating is generous... The staff were not just unfriendly but outright disrespectful. When she called for help, it often took over 30+ minutes for anyone to respond."
— AssistedLivingScout.com (Fairhaven Healthcare Center)"My Family member has been here since 2-14-24 and I couldn’t be happy enough with the care he is receiving here. All the staff is so caring and supportive."
— AssistedLivingScout.com (Fairhaven Healthcare Center)More clinics in Fairhaven
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